Sorting emails and requests
Example: 38 unread emails
Going through the same inbox every morning: which is a quote request, which a complaint, what can wait.
Capabilities · AI & Automation
Automating business processes with AI
We automate the work your team repeats every day: sorting requests, processing intake, following up customers and compiling reports. Your people get time back for what really needs their attention.
Example of an automation
Where does your team lose the most time?
Retyping data between systems
Example: copy and paste, three times
A request from the inbox into the calendar, then into the quote document, then into the accounts.
Following up customers and quotes
Example: a quote 12 days old
A quote that went out, but nobody calls back about. The reminder depends on who remembers.
Compiling reports
Example: 3 files per report
Pulling figures from three files for the monthly overview, by hand, every time.
What we automate
One recurring workflow at a time, once the process is clear. Steps that need judgement stay with your people.
Intake and requests
Requests from email, forms or phone notes are captured, sorted and prepared with the right details. Requests through your AI assistant connect to this too.
Follow-up and reminders
A follow-up email after a quote, a reminder for a service visit, a nudge when something sits too long.
Documents and reporting
Quotes from a template, reports and overviews that fill themselves with data that already exists.
Connections between your tools
Your mailbox, calendar, CRM, accounting package and scheduling software exchange data, so nobody has to retype it.
Today
After automation
System model
How an automation is built
Your tools
The software you already use today.
Automation
Fixed rules and connections that move the work.
AI
Only where language or judgement is needed.
People
Decide, check and take over where it matters.
Example · Your tools
A quote request arrives in your mailbox, as it does every day.
Click a step to look at itFrom process to automation in four steps
Map the processes
We follow how the work really runs today: who does what, with which tools, how often and how long.
Prioritise by time saved and risk
What saves the most time, and what is safe to automate? We start with one workflow that makes a difference.
Build and test
We build the automation and test it with your team on real examples.
Hand over and measure
You receive the working automation and its documentation. We measure the result against the situation before we started.
What you receive
An automation project usually takes two to six weeks. You receive:
- A process map
- A prioritised list
- Working automations
- Hand-over documentation
- A measurement against the baseline
What we do not do
- Implement an ERP or CRM
- Provide IT support
- Automate a process that is not yet clear
In that case, we map it first.
What automation delivers, and what it does not
What automation does deliver
- Time back for work that needs attention
- Fewer errors from retyping
- Faster responses to requests
- A process that runs the same way every time
What automation does not do
- Make decisions that need judgement
- Take over sensitive customer contact
- Fix an unclear process by itself
- Take people out of the loop: for the steps that matter, a person stays involved
Automation by industry
Public sector
Reports from residents routed automatically to the right department.
Electrical services
Quote intake and follow-up, without evenings spent on paperwork.
Real estate
Lead follow-up and preparing viewings.
Heating & HVAC
Service scheduling and annual reminders for your customers.
Technology & AI
CRM follow-up and sales admin for a growing team.
An example calculation
We measure the real figure together with you, before the start and after delivery.
ItemValue
Time per week200 minutes, which is 3 hours and 20 minutes
- Per month
- 14 h 27 min
- Per year (52 weeks)
- 173 h 20 min
Related capabilities
AI audit
Not sure which processes come first?
Explore the service
Multilingual AI assistants
Start at the first contact with your customer.
Explore the serviceFrequently asked questions about business automation
Which processes qualify?
Processes that recur often, follow the same steps every time and now take a lot of manual work: sorting requests, retyping data, following up quotes and customers, compiling reports. If a process is not yet clear, we map it first. Unsure where to start? An AI audit helps you choose.
Do I need to buy new software?
Usually not. We prefer to connect the tools you already use, such as your mailbox, calendar, CRM or accounting package. If something new is needed after all, it is in the proposal with its cost, before you decide anything. We do not sell third-party software licences ourselves. More on how we work.
What happens to my data?
An automation only uses the data the workflow needs, and processes it on your behalf. We set out those arrangements in a data processing agreement. Which data ends up where is described in the hand-over documentation you receive at delivery. More in our questions on data and privacy.
How do you measure the time saved?
Before we build, we measure together how long the process takes today: how many requests, how many minutes each. After delivery we measure again, the same way. That shows you the real difference, rather than a promise made in advance. See the example calculation for what that looks like.
What if an automation makes a mistake?
We test every automation with your team first, on real examples. Exceptions that do not fit the rules go to a person instead of through the system. If something goes wrong later, you see it in the follow-up and we adjust the automation. That way a person stays in control.
What does an automation cost?
Every project gets a fixed price in the written proposal after the introduction. The price depends on the number of processes and connections. A project usually takes two to six weeks. So you know in advance what you pay and what you get. Bring one process to an introduction.
Discover which tasks you could automate tomorrow
Bring one process to the introduction. We show you what it looks like automated.