Peaks that return every year
Tax letters, elections, a new waste calendar: the same questions every time, at the counter, by phone and by email.
Industries · Public sector
An AI assistant for municipalities and local governments
Residents get answers day and night to their questions about waste, identity cards, permits and opening hours, from the information on your own website. Your front-desk staff get time back for the questions that really need a person.
More questions at the front desk, with the same team
Example questions in January
- When is the organic waste collected?
- Where can I find the new waste calendar?
Residents finding their way
Residents who are still learning Dutch or are less at home online do not always find the answer on the website, and come to the front desk instead.
No view of what goes unanswered
Which questions residents cannot get answered, and which information is missing from the website, nobody sees today.
What the assistant does for your local government
Answers based on your website and regulations
The assistant answers only from information your local government has approved: your website, regulations, fees and forms. Every answer links to its source.
Refers to the right department or e-counter
When the assistant has no answer, or a form is needed, it refers residents to the right department or to your online e-counter.
Accessible to residents
Answers in plain language, also outside opening hours. Dutch is the default. Your local government can switch on other languages itself, within the legal framework.
Insight into what residents are asking
Every month an overview of the most frequent and the unanswered questions, as input for your communication and your policy.
From question to the right service
What the assistant does, and what staff keep doing
Approved municipal information
Opening hours, regulations, forms, fees.
Assistant
Answers in Dutch, with a link to the source. Other languages are switched on by the local government itself.
Referral
Sends people to the right department when the answer is not there.
Staff
Take over where a person is needed.
Example · Approved municipal information
The page about identity cards on the municipality’s website, approved by the department.
Click a step to look at itLanguage law, privacy and the AI Act: how we handle them
Dutch as the administrative language
The assistant answers in Dutch by default. Other languages are an option your local government switches on or off itself, within the language legislation for administrative matters. That choice is yours.
Privacy and GDPR
No personal data is needed for general questions. Conversations about emergencies are not stored. We set out the data arrangements in a data processing agreement.
Transparency about AI
Residents see clearly that they are talking to an AI assistant, not a member of staff. The AI Act asks for that transparency too.
Accessibility
The assistant appears as a window on your existing website and is tested there first, before residents can see it.
How your local government starts: a pilot in one department
Choose one domain
Civil affairs, waste or leisure: one department with many recurring questions.
Three-month pilot
The assistant runs on your website for that one domain. We follow it up every month.
Evaluation with figures
An evaluation report based on the assistant’s figures: which questions, how many, and which went unanswered.
Decision after the evaluation
Your local government decides whether the assistant stays or stops. If it stays, the contract continues up to 24 months, with the same monthly follow-up. Expansion to other departments gets its own proposal.
The full contract, over a maximum of 24 months, stays below €30,000 excl. VAT, so your local government can work with an accepted invoice (low-value contract). After the three-month evaluation your local government can stop.
The assistant comes as a widget on your existing website and is tested there first. A new website is not needed.
More than a chatbot
An AI audit for your local government
How do staff already use AI today, and which AI policy is needed? The AI audit maps it out, with a plan for the first steps.
Explore the service
Automating internal flows
Reports from residents that reach the right department automatically. Business automation tackles one flow at a time.
Explore the serviceTry it with a question from a resident
A question every front desk knows. The assistant answers in Dutch, with a link to the right page of the municipality.
More about the multilingual AI assistantDemo
A question from a resident
Dutch is the default language. Your local government switches other languages on itself.
The same assistant also works in WhatsApp.
AssistantAIOnline
NL
Wanneer wordt het restafval opgehaald?
Dat hangt af van uw straat. In de afvalkalender op de website van de gemeente vindt u alle ophaaldagen voor uw adres.
Source: Afvalkalender
Example · answer with a link to the page ‘Afvalkalender’ (waste calendar)
Frequently asked questions from local governments
How does purchasing work for a local government?
Through a pilot with a fixed scope and a fixed price, within a 24-month contract that your local government can end after the three-month evaluation. The full contract stays below €30,000 excl. VAT, so your local government can work with an accepted invoice (low-value contract). The scope, price and evaluation are set out in the proposal after the introduction. See also how a pilot runs.
Can the assistant refer to our e-counter?
Yes. When a question needs a form or an application, the assistant refers residents to the right page of your e-counter, with a direct link. The assistant does not fill in forms or handle applications itself: that stays with your e-counter and your departments. More on how the assistant works.
Who manages and approves the answers?
Your local government approves the sources the assistant relies on: the website, regulations and fees. We maintain the assistant monthly, follow up the unanswered questions and propose additions. You decide what the assistant says, and we make sure it keeps saying it correctly.
What if the information on our website changes?
Then we update the knowledge base. The monthly check is included, and for an important change, such as a new regulation or new opening hours, we update the source as soon as you pass it on. That keeps the assistant in line with your website. More in our frequently asked questions.
Start with a pilot in one department
In an introduction we work out which domain suits a pilot best, and what you need to decide internally.